:root {
  /* TTBS Digital Design Guidelines */
  --amber: #FF9F46;
  --tangerine: #E35326;
  --gradient: linear-gradient(90deg, #FF9F46 0%, #E35326 100%);
  --deep-blue: #002F51;
  --fresh-blue: #0080C6;
  --grey-01: #DEDEDE;
  --grey-02: #F7F7F7;
  --off-white: #FEFCF8;
  --stroke: #EDEDED;
  --placeholder: #BFBFBF;
  --text: #000000;
  --text-2: #5C6670;
  --white: #FFFFFF;

  --ok: #157F3D;      --ok-bg: #E7F5EC;
  --busy: #0080C6;    --busy-bg: #E5F2FA;
  --queued: #A4570F;  --queued-bg: #FFF1E3;
  --bad: #B42318;     --bad-bg: #FDECEA;

  --radius: 8px;
  --shadow-card: 0 1px 2px rgba(0, 47, 81, .06), 0 4px 16px rgba(0, 47, 81, .05);
  --shadow-field: inset 0 0 5px rgba(0, 0, 0, .08);
  --focus: 0 0 0 3px rgba(0, 128, 198, .28);
  --font-head: "Ubuntu", "Segoe UI", system-ui, sans-serif;
  --font-body: "Open Sans", "Segoe UI", system-ui, sans-serif;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  font: 15px/1.5 var(--font-body);
  color: var(--text);
  background: var(--grey-02);
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3 { font-family: var(--font-head); font-weight: 700; color: var(--deep-blue); margin: 0; }
a { color: var(--fresh-blue); }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
[hidden] { display: none !important; }
:focus-visible { outline: none; box-shadow: var(--focus); }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.icon { width: 18px; height: 18px; flex: none; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.muted { color: var(--text-2); }
.num { font-variant-numeric: tabular-nums; white-space: nowrap; }

/* ── App shell: left sidebar + content ───────────────────── */
.shell { display: grid; grid-template-columns: 248px minmax(0, 1fr); min-height: 100vh; }
.sidebar {
  position: sticky; top: 0; height: 100vh; z-index: 20;
  display: flex; flex-direction: column; gap: 28px;
  padding: 24px 16px 20px;
  background: var(--white);
  border-right: 1px solid var(--grey-01);
}
.sidebar::before { content: ""; position: absolute; top: 0; left: 0; right: 0; height: 3px; background: var(--gradient); }
.brand { display: grid; gap: 14px; padding: 4px 8px 20px; border-bottom: 1px solid var(--stroke); text-decoration: none; }
.brand img { width: 168px; height: auto; display: block; }
.product { display: flex; flex-direction: column; min-width: 0; }
.product-name { font: 500 16px/1.25 var(--font-head); color: var(--deep-blue); }
.product-sub { font-size: 12px; color: var(--text-2); }
.nav { display: grid; gap: 4px; }
.nav-label { font: 700 11px/1 var(--font-head); color: var(--text-2); text-transform: uppercase; letter-spacing: .8px; padding: 0 12px 8px; }
.nav a {
  position: relative; display: flex; align-items: center; gap: 12px; padding: 11px 12px;
  border-radius: 8px; font: 500 15px/1 var(--font-head); color: var(--text-2); text-decoration: none;
  transition: background .15s, color .15s;
}
.nav a:hover { background: var(--grey-02); color: var(--deep-blue); }
.nav a[aria-current="page"] { background: #FFF1E3; color: var(--deep-blue); }
.nav a[aria-current="page"]::before { content: ""; position: absolute; left: -16px; top: 8px; bottom: 8px; width: 4px; border-radius: 0 4px 4px 0; background: var(--gradient); }
.nav a[aria-current="page"] .icon { color: var(--tangerine); }
.nav .icon { width: 18px; height: 18px; }
.sidebar-foot { margin-top: auto; padding: 0 4px; }
.sidebar-foot .health { width: 100%; justify-content: flex-start; }
.content { min-width: 0; }
.health { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 999px; background: var(--grey-02); font-size: 13px; color: var(--text-2); white-space: nowrap; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--grey-01); }
.health[data-state="ok"] .dot { background: var(--ok); box-shadow: 0 0 0 3px rgba(21, 127, 61, .15); }
.health[data-state="down"] .dot { background: var(--bad); box-shadow: 0 0 0 3px rgba(180, 35, 24, .15); }

/* ── Page layout ─────────────────────────────────────────── */
.page { max-width: 1440px; margin: 0 auto; padding: 28px 32px 48px; }
.page-head { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 12px 24px; margin-bottom: 20px; }
.page-head h1 { font-size: 26px; }
.page-head p { margin: 4px 0 0; color: var(--text-2); }
.page-head .spacer { flex: 1; }
.grid-start { display: grid; grid-template-columns: minmax(0, 1fr) 420px; gap: 24px; align-items: start; }
.stack { display: grid; gap: 24px; min-width: 0; }
.card { background: var(--white); border-radius: var(--radius); box-shadow: var(--shadow-card); min-width: 0; }
.card-head { padding: 20px 24px 0; display: flex; align-items: center; gap: 12px; }
.card-head h2 { font-size: 18px; }
.card-head .spacer { flex: 1; }
.card-sub { margin: 4px 24px 0; color: var(--text-2); font-size: 14px; }
.card-body { padding: 20px 24px 24px; }

/* ── Tabs (single / bulk) ────────────────────────────────── */
.tabs { display: flex; gap: 4px; padding: 6px; margin: 20px 24px 0; background: var(--grey-02); border-radius: 8px; }
.tabs button {
  flex: 1; display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  border: 0; background: transparent; padding: 10px 14px; border-radius: 6px;
  font: 500 15px/1 var(--font-head); color: var(--text-2);
}
.tabs button[aria-selected="true"] { background: var(--white); color: var(--deep-blue); box-shadow: 0 1px 3px rgba(0, 0, 0, .1); }

/* ── Form ────────────────────────────────────────────────── */
.form { display: grid; gap: 16px; }
.field { display: grid; gap: 6px; min-width: 0; align-content: start; }
.field-row { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.field-row.three { grid-template-columns: repeat(3, minmax(0, 1fr)); }
label, .label { font-size: 12px; font-weight: 600; color: var(--text); }
.req { color: var(--tangerine); margin-left: 2px; }
.control {
  display: flex; align-items: center; min-width: 0;
  background: var(--grey-02); border: 1px solid var(--stroke); border-radius: 6px;
  box-shadow: var(--shadow-field); transition: border-color .15s, box-shadow .15s;
}
.control:focus-within { border-color: var(--fresh-blue); box-shadow: var(--shadow-field), var(--focus); }
.control input, .control select, .control textarea {
  flex: 1; min-width: 0; width: 100%; border: 0; background: transparent; padding: 11px 14px; font-size: 15px; outline: none;
}
.control textarea { resize: vertical; min-height: 64px; line-height: 1.5; }
.control select {
  appearance: none; cursor: pointer; padding-right: 36px;
  background: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' fill='none' stroke='%23002F51' stroke-width='2'%3E%3Cpath d='m1 1 5 5 5-5'/%3E%3C/svg%3E") no-repeat right 14px center;
}
.control input::placeholder, .control textarea::placeholder { color: var(--placeholder); }
.affix { padding-left: 14px; color: var(--text-2); font-size: 15px; font-weight: 600; user-select: none; }
.affix + input { padding-left: 8px; }
.control-end { padding-right: 6px; }
.field[data-invalid] .control { border-color: var(--bad); }
.hint { font-size: 12px; color: var(--text-2); }
.hint:empty { display: none; }
.field[data-invalid] .hint { color: var(--bad); }
.inline-link { border: 0; background: none; padding: 4px 8px; color: var(--fresh-blue); font-size: 13px; font-weight: 600; display: inline-flex; align-items: center; gap: 4px; border-radius: 4px; white-space: nowrap; }
.inline-link:hover { background: var(--busy-bg); }
.inline-link .icon { width: 15px; height: 15px; }

.segmented { justify-self: start; display: inline-grid; grid-auto-flow: column; background: var(--grey-02); border: 1px solid var(--stroke); border-radius: 6px; padding: 3px; }
.segmented input { position: absolute; opacity: 0; pointer-events: none; }
.segmented label { padding: 7px 18px; border-radius: 4px; font-size: 14px; font-weight: 600; color: var(--text-2); cursor: pointer; }
.segmented input:checked + label { background: var(--white); color: var(--deep-blue); box-shadow: 0 1px 3px rgba(0, 0, 0, .12); }
.segmented input:focus-visible + label { box-shadow: var(--focus); }

/* ── Buttons ─────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px; white-space: nowrap;
  border: 0; border-radius: 6px; padding: 12px 20px; font: 700 15px/1 var(--font-head); letter-spacing: .2px; text-decoration: none;
  transition: filter .15s, transform .05s, box-shadow .15s, background .15s;
}
.btn-primary { background: var(--gradient); color: var(--white); box-shadow: 0 2px 8px rgba(227, 83, 38, .28); }
.btn-primary:hover { filter: brightness(1.04); }
.btn-primary:active { transform: translateY(1px); }
.btn-primary[disabled] { filter: grayscale(.5) opacity(.6); cursor: not-allowed; box-shadow: none; }
.btn-primary[aria-busy="true"] { cursor: progress; }
.btn-secondary { background: var(--white); color: var(--deep-blue); border: 1px solid var(--grey-01); font-weight: 500; }
.btn-secondary:hover { background: var(--grey-02); }
.btn-danger { background: var(--white); color: var(--bad); border: 1px solid #F3C4BF; font-weight: 500; }
.btn-danger:hover { background: var(--bad-bg); }
.btn-sm { padding: 8px 12px; font-size: 13px; }
.btn-block { width: 100%; padding: 14px 20px; }
.btn-icon { padding: 8px; border-radius: 6px; background: transparent; border: 0; color: var(--deep-blue); display: inline-flex; }
.btn-icon:hover { background: var(--grey-02); }
.spinner { width: 16px; height: 16px; border: 2px solid rgba(255, 255, 255, .45); border-top-color: #fff; border-radius: 50%; animation: spin .8s linear infinite; flex: none; }
.spinner.dark { border-color: rgba(0, 47, 81, .18); border-top-color: var(--deep-blue); }
@keyframes spin { to { transform: rotate(360deg); } }
.form-note { font-size: 12px; color: var(--text-2); text-align: center; margin-top: -4px; }

/* ── Bulk upload ─────────────────────────────────────────── */
.dropzone {
  display: grid; justify-items: center; gap: 8px; text-align: center;
  padding: 36px 24px; border: 2px dashed #D3D9DE; border-radius: 10px; background: var(--off-white);
  cursor: pointer; transition: border-color .15s, background .15s;
}
.dropzone:hover, .dropzone.dragging { border-color: var(--amber); background: #FFF6EC; }
.dropzone:focus-visible { box-shadow: var(--focus); }
.dropzone .badge-icon { width: 52px; height: 52px; border-radius: 50%; display: grid; place-items: center; background: var(--gradient); color: var(--white); margin-bottom: 4px; }
.dropzone .badge-icon .icon { width: 24px; height: 24px; }
.dropzone strong { font: 500 16px/1.3 var(--font-head); color: var(--deep-blue); }
.dropzone .muted { font-size: 13px; }
.columns-guide { display: grid; gap: 8px; margin-top: 18px; }
.columns-guide .row { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; font-size: 13px; }
.columns-guide .row > span:first-child { width: 72px; color: var(--text-2); font-weight: 600; }
.tag { display: inline-flex; align-items: center; padding: 2px 9px; border-radius: 4px; font-size: 12px; font-weight: 600; background: var(--grey-02); border: 1px solid var(--stroke); color: var(--deep-blue); }
.tag.required { background: #FFF1E3; border-color: #FBD9B5; color: #8A4A0C; }
.bulk-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; margin-top: 18px; }

.file-summary { display: flex; flex-wrap: wrap; align-items: center; gap: 10px 16px; padding: 14px 16px; border-radius: 8px; background: var(--off-white); border: 1px solid var(--stroke); }
.file-summary .file { display: flex; align-items: center; gap: 10px; min-width: 0; flex: 1; }
.file-summary .file .icon { color: var(--ok); width: 28px; height: 28px; stroke-width: 1.6; }
.file-summary .file strong { display: block; overflow-wrap: anywhere; color: var(--deep-blue); }
.counts { display: flex; gap: 8px; flex-wrap: wrap; }
.count-pill { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; font-size: 13px; font-weight: 600; }
.count-pill.ok { background: var(--ok-bg); color: var(--ok); }
.count-pill.bad { background: var(--bad-bg); color: var(--bad); }
.preview-tools { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin: 16px 0 8px; font-size: 13px; }
.switch { display: inline-flex; align-items: center; gap: 8px; cursor: pointer; color: var(--text-2); font-weight: 600; font-size: 13px; }
.switch input { width: 16px; height: 16px; accent-color: var(--deep-blue); }
.preview-wrap { max-height: 380px; overflow: auto; border: 1px solid var(--stroke); border-radius: 8px; }
.preview-wrap table thead th { position: sticky; top: 0; z-index: 1; }
.preview-wrap tbody tr { cursor: default; }
.preview-wrap tbody tr:hover { background: transparent; }
tr.row-bad td { background: #FFF8F7; }
.issue { color: var(--bad); font-size: 13px; }
.issue-ok { color: var(--ok); display: inline-flex; }
.issue-ok .icon { width: 16px; height: 16px; }
.bulk-footer { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; margin-top: 18px; }
.bulk-footer .eta { font-size: 13px; color: var(--text-2); }

/* ── Call type cards (bulk) ──────────────────────────────── */
.calltype { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 18px; }
.calltype-option { cursor: pointer; display: block; }
.calltype-option input { position: absolute; opacity: 0; pointer-events: none; }
.calltype-card { display: grid; gap: 2px; padding: 12px 14px 12px 40px; border: 1px solid var(--grey-01); border-radius: 8px; background: var(--white); position: relative; transition: border-color .15s, background .15s, box-shadow .15s; height: 100%; }
.calltype-card::before { content: ""; position: absolute; left: 14px; top: 15px; width: 16px; height: 16px; border-radius: 50%; border: 2px solid var(--grey-01); background: var(--white); }
.calltype-option input:checked + .calltype-card { border-color: var(--amber); background: #FFF8F1; box-shadow: 0 0 0 1px var(--amber); }
.calltype-option input:checked + .calltype-card::before { border-color: var(--tangerine); background: radial-gradient(circle, var(--tangerine) 0 4px, var(--white) 5px); }
.calltype-option input:focus-visible + .calltype-card { box-shadow: var(--focus); }
.calltype-title { font: 500 15px/1.3 var(--font-head); color: var(--deep-blue); }
.calltype-desc { font-size: 12px; color: var(--text-2); }

/* ── Editable preview ────────────────────────────────────── */
.grid-start.expanded { grid-template-columns: 1fr; }
.grid-start.expanded .stack { grid-template-columns: 1fr 1fr; align-items: start; }
.format-badge { display: inline-flex; margin-left: 8px; padding: 1px 8px; border-radius: 4px; font-size: 11px; font-weight: 700; color: var(--deep-blue); background: var(--busy-bg); vertical-align: 2px; }
.pv-filters { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 16px; }
.pv-filters .field { width: 190px; }
.pv-filters .pv-min { width: 150px; }
.pv-filters .control select, .pv-filters .control input { padding-top: 8px; padding-bottom: 8px; font-size: 14px; }
.preview-tools { flex-wrap: wrap; }
.preview-wrap.editable { max-height: 520px; }
.preview-wrap.editable table { min-width: 1040px; table-layout: fixed; }
.preview-wrap.editable thead th { padding: 10px 8px; }
.preview-wrap.editable thead th:first-child { padding-left: 14px; }
.preview-wrap.editable tbody td { padding: 6px 8px; vertical-align: middle; }
.preview-wrap.editable tbody td:first-child { padding-left: 14px; }
.preview-wrap .col-check { width: 40px; }
.preview-wrap input[type="checkbox"] { width: 16px; height: 16px; accent-color: var(--deep-blue); cursor: pointer; }
.preview-wrap .col-amount { text-align: right; }
.cell {
  width: 100%; min-width: 0; border: 1px solid transparent; border-radius: 5px; background: transparent;
  padding: 6px 8px; font-size: 14px; color: var(--text); transition: border-color .12s, background .12s;
}
.cell:hover { border-color: var(--grey-01); background: var(--white); }
.cell:focus { outline: none; border-color: var(--fresh-blue); background: var(--white); box-shadow: var(--focus); }
.cell.edited { background: #FFF6EC; border-color: #FBD9B5; }
.cell.invalid { border-color: var(--bad); background: #FFF8F7; }
.cell.amount { text-align: right; font-variant-numeric: tabular-nums; }
.cell.name { font-weight: 600; color: var(--deep-blue); text-overflow: ellipsis; }
.cell.phone, .cell.invoice { font-variant-numeric: tabular-nums; }
.cell.due { padding-right: 4px; }
.amount-wrap { display: flex; align-items: center; gap: 0; justify-content: flex-end; color: var(--text-2); }
.amount-wrap .cell { flex: 0 1 auto; width: 11ch; padding-left: 2px; }  /* the rupee sign sits right next to the figure */
tr.excluded td { background: #FBFBFB; }
tr.has-error td { background: #FFF8F7; }
tr.has-error td:first-child { box-shadow: inset 3px 0 0 var(--bad); }
tr.excluded .cell { color: var(--text-2); }
tr.excluded .cell.name { color: var(--text-2); font-weight: 400; }
.row-sub { font-size: 11px; color: var(--text-2); padding: 0 9px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 260px; }
.status-cell { white-space: normal !important; font-size: 12.5px; line-height: 1.35; overflow-wrap: anywhere; }
.st-ready { color: var(--ok); display: inline-flex; align-items: center; gap: 6px; font-weight: 600; }
.st-ready .icon { width: 15px; height: 15px; }
.st-meta { display: block; color: var(--text-2); font-weight: 400; font-size: 12px; margin-left: 21px; }
.st-skip { color: var(--text-2); }
.st-error { color: var(--bad); }
.sort { border: 0; background: none; padding: 0; font: inherit; color: inherit; display: inline-flex; align-items: center; gap: 4px; cursor: pointer; }
.sort::after { content: "↕"; opacity: .35; font-size: 11px; }
.sort[data-dir="asc"]::after { content: "↑"; opacity: 1; color: var(--tangerine); }
.sort[data-dir="desc"]::after { content: "↓"; opacity: 1; color: var(--tangerine); }
.col-amount .sort { flex-direction: row; }

/* ── Batches ─────────────────────────────────────────────── */
.batch { padding: 16px 24px; border-top: 1px solid var(--stroke); display: grid; gap: 10px; }
.batch:first-of-type { border-top: 0; }
.batch-top { display: flex; align-items: flex-start; gap: 12px; }
.batch-name { font-weight: 600; color: var(--deep-blue); overflow-wrap: anywhere; }
.batch-time { font-size: 12px; color: var(--text-2); }
.progress { display: flex; height: 8px; border-radius: 6px; overflow: hidden; background: var(--grey-02); }
.progress span { height: 100%; transition: width .4s; }
.progress .p-done { background: var(--ok); }
.progress .p-bad { background: var(--bad); }
.progress .p-live { background: var(--fresh-blue); }
.progress .p-cancel { background: var(--grey-01); }
.batch-stats { display: flex; flex-wrap: wrap; gap: 4px 14px; font-size: 12px; color: var(--text-2); }
.batch-stats b { color: var(--text); font-weight: 600; }
.batch-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* ── Recent calls preview ────────────────────────────────── */
.recent { list-style: none; margin: 0; padding: 0 0 8px; }
.recent li { border-top: 1px solid var(--stroke); }
.recent li:first-child { border-top: 0; }
.recent button { width: 100%; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 2px 12px; padding: 12px 24px; border: 0; background: none; text-align: left; }
.recent button:hover { background: #FFF8F1; }
.recent .cust-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.recent .when { font-size: 12px; color: var(--text-2); text-align: right; }
.card-foot { padding: 12px 24px 16px; border-top: 1px solid var(--stroke); }
.card-foot a { font-weight: 600; text-decoration: none; display: inline-flex; align-items: center; gap: 6px; font-size: 14px; }
.card-foot a .icon { width: 16px; height: 16px; }

/* ── KPIs ────────────────────────────────────────────────── */
.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; margin-bottom: 20px; }
.kpi { padding: 18px 20px; display: grid; gap: 4px; }
.kpi-label { font-size: 13px; color: var(--text-2); font-weight: 600; }
.kpi-value { font: 700 30px/1.1 var(--font-head); color: var(--deep-blue); }
.kpi-sub { font-size: 12px; color: var(--text-2); }
.kpi-bar { height: 4px; border-radius: 4px; background: var(--grey-02); overflow: hidden; margin-top: 6px; }
.kpi-bar span { display: block; height: 100%; background: var(--amber); border-radius: 4px; transition: width .4s; }

/* ── Calls table ─────────────────────────────────────────── */
.toolbar { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; padding: 20px 24px 16px; }
.toolbar h2 { font-size: 18px; margin-right: auto; }
.search { width: 240px; }
.search .icon { margin-left: 12px; color: var(--text-2); }
.search input { padding: 9px 12px 9px 8px; font-size: 14px; }
.batch-select { width: 240px; }
.batch-select select { padding: 9px 36px 9px 12px; font-size: 14px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 24px 16px; }
.chip { border: 1px solid var(--grey-01); background: var(--white); color: var(--text-2); border-radius: 999px; padding: 5px 12px; font-size: 13px; font-weight: 600; }
.chip[aria-pressed="true"] { background: var(--deep-blue); border-color: var(--deep-blue); color: var(--white); }
.chip .count { opacity: .75; margin-left: 4px; font-weight: 400; }
.updated { font-size: 12px; color: var(--text-2); white-space: nowrap; }

.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
thead th { text-align: left; font-size: 12px; font-weight: 600; color: var(--text-2); padding: 10px 16px; background: var(--grey-02); border-bottom: 1px solid var(--stroke); white-space: nowrap; }
thead th:first-child, tbody td:first-child { padding-left: 24px; }
thead th:last-child, tbody td:last-child { padding-right: 24px; }
.preview-wrap thead th:first-child, .preview-wrap tbody td:first-child { padding-left: 14px; }
.preview-wrap thead th:last-child, .preview-wrap tbody td:last-child { padding-right: 14px; }
tbody td { padding: 14px 16px; border-bottom: 1px solid var(--stroke); vertical-align: middle; }
.preview-wrap tbody td { padding: 10px 12px; white-space: nowrap; }
tbody tr { cursor: pointer; transition: background .1s; }
tbody tr:hover { background: #FFF8F1; }
tbody tr:focus-visible { box-shadow: inset 3px 0 0 var(--fresh-blue), var(--focus); }
tbody tr.flash { animation: flash 2.4s ease-out; }
@keyframes flash { from { background: #FFE9D3; } to { background: transparent; } }
.cust-name { font-weight: 600; color: var(--deep-blue); }
.cust-num { font-size: 13px; color: var(--text-2); font-variant-numeric: tabular-nums; }
.time-rel { white-space: nowrap; }
.time-abs { font-size: 12px; color: var(--text-2); white-space: nowrap; }
.batch-tag { display: inline-flex; margin-top: 2px; font-size: 11px; color: var(--text-2); background: var(--grey-02); border-radius: 4px; padding: 0 6px; max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.load-more { display: flex; justify-content: center; padding: 16px; }

.pill { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.pill::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.pill-completed { color: var(--ok); background: var(--ok-bg); }
.pill-active { color: var(--busy); background: var(--busy-bg); }
.pill-active::before { animation: pulse 1.4s ease-in-out infinite; }
.pill-initiated { color: var(--queued); background: var(--queued-bg); }
.pill-queued { color: var(--text-2); background: var(--grey-02); border: 1px dashed var(--grey-01); }
.pill-failed { color: var(--bad); background: var(--bad-bg); }
.pill-unanswered, .pill-cancelled { color: var(--text-2); background: var(--grey-02); border: 1px solid var(--grey-01); }
@keyframes pulse { 50% { opacity: .25; } }

.state { padding: 40px 24px; text-align: center; color: var(--text-2); }
.state h3 { font-size: 16px; margin-bottom: 6px; }
.state .icon { width: 34px; height: 34px; color: var(--amber); margin-bottom: 8px; }
.state.compact { padding: 24px; }
.skeleton { height: 14px; border-radius: 4px; background: linear-gradient(90deg, #F1F1F1 25%, #E8E8E8 37%, #F1F1F1 63%); background-size: 400% 100%; animation: shimmer 1.4s ease infinite; }
@keyframes shimmer { 0% { background-position: 100% 50%; } 100% { background-position: 0 50%; } }
.banner { margin: 0 24px 16px; padding: 10px 14px; border-radius: 6px; background: var(--bad-bg); color: var(--bad); font-size: 14px; display: flex; gap: 8px; align-items: center; }
.banner.info { background: var(--busy-bg); color: var(--deep-blue); }

/* ── Voice library ───────────────────────────────────────── */
.voice-controls { display: grid; grid-template-columns: auto auto minmax(0, 1fr); gap: 20px 28px; align-items: start; }
.voice-controls .sample { grid-column: 1 / -1; }
.sample-meta { display: flex; justify-content: space-between; gap: 12px; }
.default-voice { display: inline-flex; align-items: center; gap: 8px; font-size: 14px; color: var(--text-2); }
.default-voice b { color: var(--deep-blue); }
.voice-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; }
.voice-card { padding: 16px; display: grid; grid-template-columns: auto minmax(0, 1fr) auto; gap: 12px; align-items: center; border: 2px solid transparent; transition: border-color .15s, box-shadow .15s; }
.voice-card.is-default { border-color: var(--amber); }
.voice-card.is-playing { box-shadow: 0 0 0 3px rgba(255, 159, 70, .25), var(--shadow-card); }
.avatar { width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; font: 700 18px/1 var(--font-head); color: var(--white); background: var(--gradient); }
.avatar.male { background: linear-gradient(135deg, #0080C6 0%, #002F51 100%); }
.voice-name { font: 500 16px/1.2 var(--font-head); color: var(--deep-blue); }
.voice-meta { font-size: 12px; color: var(--text-2); display: flex; gap: 6px; align-items: center; margin-top: 2px; }
.badge-default { font-size: 11px; font-weight: 700; color: #8A4A0C; background: #FFF1E3; border-radius: 4px; padding: 1px 6px; }
.play {
  width: 42px; height: 42px; border-radius: 50%; border: 0; display: grid; place-items: center;
  background: var(--grey-02); color: var(--deep-blue); transition: background .15s, color .15s;
}
.play:hover { background: #FFE9D3; color: var(--tangerine); }
.play.on { background: var(--gradient); color: var(--white); }
.play .icon { width: 18px; height: 18px; }
.play .icon.fill { fill: currentColor; stroke: none; }
.voice-foot { grid-column: 1 / -1; display: flex; align-items: center; gap: 10px; }
.voice-progress { flex: 1; height: 4px; border-radius: 4px; background: var(--grey-02); overflow: hidden; }
.voice-progress span { display: block; height: 100%; width: 0; background: var(--gradient); }
.use-voice { border: 0; background: none; color: var(--fresh-blue); font-size: 13px; font-weight: 600; padding: 2px 4px; white-space: nowrap; }
.use-voice[disabled] { color: var(--text-2); cursor: default; }

/* ── Drawer ──────────────────────────────────────────────── */
.backdrop { position: fixed; inset: 0; background: rgba(0, 47, 81, .32); z-index: 40; opacity: 0; pointer-events: none; transition: opacity .2s; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; z-index: 50; width: min(520px, 100%); background: var(--white); box-shadow: -8px 0 32px rgba(0, 47, 81, .18); display: flex; flex-direction: column; transform: translateX(100%); transition: transform .25s ease; visibility: hidden; }
body.drawer-open { overflow: hidden; }
body.drawer-open .backdrop { opacity: 1; pointer-events: auto; }
body.drawer-open .drawer { transform: none; visibility: visible; }
.drawer-head { position: relative; padding: 20px 24px 16px; border-bottom: 1px solid var(--stroke); display: flex; gap: 12px; align-items: flex-start; }
.drawer-head::before { content: ""; position: absolute; top: 0; left: 0; right: 0; height: 3px; background: var(--gradient); }
.drawer-title { flex: 1; min-width: 0; }
.drawer-title h2 { font-size: 20px; overflow-wrap: anywhere; }
.drawer-body { flex: 1; overflow-y: auto; padding: 20px 24px 32px; display: grid; gap: 22px; align-content: start; }
.section-title { font: 700 13px/1 var(--font-head); color: var(--deep-blue); text-transform: uppercase; letter-spacing: .6px; margin-bottom: 10px; }
.meta { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; margin: 0; }
.meta div { min-width: 0; }
.meta dt { font-size: 12px; color: var(--text-2); }
.meta dd { margin: 2px 0 0; font-weight: 600; overflow-wrap: anywhere; }
.meta .wide { grid-column: 1 / -1; }
.ids { display: grid; gap: 6px; font-size: 12px; color: var(--text-2); }
.ids code { font-family: ui-monospace, Consolas, monospace; font-size: 12px; color: var(--text); background: var(--grey-02); padding: 2px 6px; border-radius: 4px; overflow-wrap: anywhere; }
.copy { border: 0; background: none; color: var(--fresh-blue); font-size: 12px; font-weight: 600; padding: 0 4px; }
.error-box { padding: 12px 14px; border-radius: 6px; background: var(--bad-bg); color: var(--bad); font-size: 14px; overflow-wrap: anywhere; }
audio { width: 100%; }
.transcript { display: grid; gap: 10px; }
.turn { max-width: 88%; padding: 10px 14px; border-radius: 12px; font-size: 14px; line-height: 1.5; overflow-wrap: anywhere; }
.turn-role { font-size: 11px; font-weight: 600; letter-spacing: .4px; text-transform: uppercase; margin-bottom: 2px; }
.turn-assistant { background: #EEF5FA; border-top-left-radius: 4px; justify-self: start; }
.turn-assistant .turn-role { color: var(--deep-blue); }
.turn-user { background: #FFF1E3; border-top-right-radius: 4px; justify-self: end; }
.turn-user .turn-role { color: var(--queued); text-align: right; }

/* ── Confirm dialog ──────────────────────────────────────── */
dialog.confirm { border: 0; border-radius: 12px; padding: 0; width: min(460px, calc(100% - 32px)); box-shadow: 0 24px 64px rgba(0, 47, 81, .3); }
dialog.confirm::backdrop { background: rgba(0, 47, 81, .38); }
.confirm-body { padding: 24px 24px 8px; display: grid; gap: 8px; }
.confirm-body h2 { font-size: 19px; }
.confirm-body p { margin: 0; color: var(--text-2); }
.confirm-actions { display: flex; justify-content: flex-end; gap: 10px; padding: 16px 24px 20px; }

/* ── Toasts ──────────────────────────────────────────────── */
.toasts { position: fixed; right: 24px; bottom: 24px; z-index: 60; display: grid; gap: 10px; width: min(380px, calc(100% - 32px)); }
.toast { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: var(--radius); background: var(--white); box-shadow: 0 8px 24px rgba(0, 47, 81, .18); border-left: 4px solid var(--ok); font-size: 14px; animation: toast-in .2s ease-out; }
.toast-error { border-left-color: var(--bad); }
.toast .icon { margin-top: 2px; color: var(--ok); }
.toast-error .icon { color: var(--bad); }
.toast-body { flex: 1; overflow-wrap: anywhere; }
.toast-title { font-weight: 600; color: var(--deep-blue); }
@keyframes toast-in { from { transform: translateY(8px); opacity: 0; } }

/* ── Responsive ──────────────────────────────────────────── */
@media (max-width: 1340px) {
  .grid-start { grid-template-columns: 1fr; }
  .grid-start.expanded .stack { grid-template-columns: 1fr; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 900px) {
  /* Sidebar folds into a compact top bar */
  .shell { display: block; }
  .sidebar {
    height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; gap: 4px 12px;
    padding: 10px 16px 0; border-right: 0; border-bottom: 1px solid var(--grey-01);
  }
  .brand { display: flex; align-items: center; gap: 12px; padding: 4px 0; border: 0; }
  .brand img { width: auto; height: 26px; }
  .sidebar-foot { margin: 0 0 0 auto; padding: 0; }
  .sidebar-foot .health { width: auto; }
  .nav { order: 3; width: 100%; display: flex; gap: 4px; overflow-x: auto; padding: 4px 0 8px; }
  .nav-label { display: none; }
  .nav a { padding: 9px 12px; white-space: nowrap; }
  .nav a[aria-current="page"]::before { left: 12px; right: 12px; top: auto; bottom: -8px; width: auto; height: 3px; border-radius: 3px 3px 0 0; }
  .voice-controls { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .brand img { height: 22px; }
  .product-sub, .health-text { display: none; }
  .product-name { font-size: 14px; }
  .page { padding: 16px 12px 32px; }
  .page-head h1 { font-size: 22px; }
  .card-head, .card-body, .toolbar { padding-left: 16px; padding-right: 16px; }
  .card-sub { margin-left: 16px; margin-right: 16px; }
  .tabs { margin: 16px 16px 0; }
  .chips { padding: 0 16px 12px; }
  .batch, .recent button, .card-foot { padding-left: 16px; padding-right: 16px; }
  .search, .batch-select { width: 100%; }
  .kpis { gap: 12px; }
  .kpi { padding: 14px 16px; }
  .kpi-value { font-size: 24px; }
  .field-row, .field-row.three { grid-template-columns: 1fr; }
  .calltype { grid-template-columns: 1fr; }
  .pv-filters .field, .pv-filters .pv-min { width: calc(50% - 6px); }
  .calls-table thead { display: none; }
  .calls-table, .calls-table tbody, .calls-table tr, .calls-table td { display: block; }
  .calls-table tbody tr { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 12px; padding: 14px 16px; border-bottom: 1px solid var(--stroke); }
  .calls-table tbody td { padding: 0 !important; border: 0; }
  .calls-table td[data-col="amount"] { font-weight: 600; justify-self: end; }
  .calls-table td[data-col="status"] { justify-self: start; align-self: center; }
  .calls-table td[data-col="duration"] { display: none; }
  .calls-table td[data-col="time"] { justify-self: end; text-align: right; }
  .calls-table td[data-col="time"] .time-abs { display: none; }
  .meta { grid-template-columns: 1fr; }
  .toasts { right: 16px; bottom: 16px; }
}
@media (max-width: 520px) {
  .nav { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(0, 1fr); overflow: visible; }
  .nav a { justify-content: center; padding: 9px 4px; font-size: 13px; white-space: normal; text-align: center; line-height: 1.2; }
  .nav .icon { display: none; }
  .nav a[aria-current="page"]::before { left: 8px; right: 8px; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}

/* ── Settings (demo) ── */
.settings-wrap { max-width: 640px; }
.settings-tabs { margin: 0 0 20px; display: inline-flex; }
.settings-tabs button { flex: none; white-space: nowrap; padding-left: 18px; padding-right: 18px; }
.settings-intro { margin: 0 0 16px; color: var(--text-2); }
.settings-card { display: grid; gap: 18px; margin-bottom: 16px; }
.settings-card-head { display: flex; align-items: center; justify-content: space-between; }
.settings-eyebrow { font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--deep-blue); }
.settings-foot { margin: 0; }
.settings-actions { display: flex; justify-content: flex-end; gap: 8px; }
.time-row { display: flex; gap: 16px; }
.time-row .field { width: 150px; }
.control input:disabled { color: var(--text-2); cursor: default; }
.control:has(input:disabled) { background: var(--grey-02); box-shadow: none; }
.icon-btn { display: inline-grid; place-items: center; width: 36px; height: 36px; border-radius: 8px; border: 1px solid var(--grey-01); background: var(--white); color: var(--deep-blue); }
.icon-btn:hover { background: var(--grey-02); }
.icon-btn[aria-pressed="true"] { border-color: var(--fresh-blue); color: var(--fresh-blue); }
.day-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.day-chips button { min-width: 48px; padding: 6px 10px; border-radius: 6px; border: 1px solid var(--grey-01); background: var(--white); font-size: 13px; font-weight: 600; color: var(--text-2); }
.day-chips button[aria-pressed="true"] { background: var(--deep-blue); border-color: var(--deep-blue); color: var(--white); }
.day-chips button:disabled { cursor: default; opacity: .85; }
.toggle-card { grid-template-columns: 1fr auto; align-items: center; }
.toggle-title { font-weight: 600; color: var(--deep-blue); }
.toggle { position: relative; display: inline-block; width: 46px; height: 26px; cursor: pointer; }
.toggle input { position: absolute; inset: 0; opacity: 0; margin: 0; cursor: pointer; }
.toggle .slider { position: absolute; inset: 0; border-radius: 13px; background: var(--grey-01); transition: background .15s; pointer-events: none; }
.toggle .slider::after { content: ""; position: absolute; top: 3px; left: 3px; width: 20px; height: 20px; border-radius: 50%; background: var(--white); box-shadow: 0 1px 3px rgba(0, 0, 0, .2); transition: transform .15s; }
.toggle input:checked + .slider { background: var(--tangerine); }
.toggle input:checked + .slider::after { transform: translateX(20px); }
.toggle input:focus-visible + .slider { box-shadow: var(--focus); }
.inline-fields { display: flex; align-items: center; gap: 10px; }
.control.narrow { width: 120px; }
#st-retry-opts[aria-disabled="true"] { opacity: .5; pointer-events: none; }
.notice { display: flex; gap: 10px; align-items: flex-start; padding: 12px 16px; margin-bottom: 20px; border-radius: var(--radius); background: var(--queued-bg); border: 1px solid #FBD9B5; color: var(--queued); font-size: 13px; }
.notice .icon { flex: none; margin-top: 2px; }
@media (max-width: 520px) { .time-row .field { width: auto; flex: 1; } .settings-tabs { display: flex; } }

/* ── Signed-in user (sidebar) ── */
.sidebar-foot { display: grid; gap: 10px; }
.me { display: flex; align-items: center; gap: 10px; padding: 10px 8px 12px; border-top: 1px solid var(--stroke); min-width: 0; }
.avatar { flex: none; display: inline-grid; place-items: center; width: 32px; height: 32px; border-radius: 50%; background: var(--deep-blue); color: var(--white); font: 700 14px/1 var(--font-head); }
.me-text { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.me-email { font-size: 13px; font-weight: 600; color: var(--deep-blue); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.me-role { font-size: 12px; color: var(--text-2); }
@media (max-width: 900px) {
  .sidebar-foot { display: flex; align-items: center; gap: 8px; }
  .me { padding: 0; border: 0; }
  .me-text { max-width: 180px; }
}
@media (max-width: 720px) { .me-text { display: none; } }

/* ── Users (admin) ── */
.users-grid { display: grid; grid-template-columns: minmax(290px, 340px) minmax(0, 1fr); gap: 20px; align-items: start; }
.users-table { width: 100%; border-collapse: collapse; font-size: 14px; }
.users-table th { text-align: left; font-size: 12px; font-weight: 600; color: var(--text-2); padding: 10px 12px; background: var(--grey-02); border-bottom: 1px solid var(--stroke); white-space: nowrap; }
.users-table td { padding: 14px 12px; border-bottom: 1px solid var(--stroke); vertical-align: middle; }
.users-table th:first-child, .users-table td:first-child { padding-left: 24px; }
.users-table th:last-child, .users-table td:last-child { padding-right: 24px; }
.users-table tr:last-child td { border-bottom: 0; }
.users-table tr.is-disabled .user-cell, .users-table tr.is-disabled .role-pill { opacity: .55; }
.user-cell { display: flex; align-items: center; gap: 12px; min-width: 0; }
.user-cell .cust-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 230px; }
.user-cell .cust-num { white-space: normal; }
.you { margin-left: 8px; padding: 1px 7px; border-radius: 4px; background: var(--busy-bg); color: var(--busy); font-size: 11px; font-weight: 700; vertical-align: 1px; }
.role-pill { display: inline-flex; padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; }
.role-admin { background: #FFF1E3; color: #8A4A0C; }
.role-user { background: var(--grey-02); color: var(--deep-blue); border: 1px solid var(--stroke); }
.row-actions { text-align: right; white-space: nowrap; }
.row-actions .btn { vertical-align: middle; }
.row-actions .btn + .btn { margin-left: 6px; }
.nav .nav-label + a, .nav a + .nav-label { margin-top: 0; }
.nav a + .nav-label { margin-top: 16px; }
/* Admins get an extra user filter: keep the toolbar on one line on desktop. */
.toolbar:has(.batch-select.admin-only:not([hidden])) .batch-select { width: 190px; }
.toolbar:has(.batch-select.admin-only:not([hidden])) .search { width: 210px; }
@media (max-width: 720px) { .toolbar .batch-select, .toolbar .search { width: 100% !important; } }
.calls-table td.owner { max-width: 200px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 13px; }
@media (max-width: 1100px) { .users-grid { grid-template-columns: 1fr; } }
@media (max-width: 720px) {
  .users-table thead { display: none; }
  .users-table, .users-table tbody, .users-table tr, .users-table td { display: block; }
  .users-table tr { padding: 14px 16px; border-bottom: 1px solid var(--stroke); display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px 12px; }
  .users-table td { padding: 0; border: 0; }
  .users-table td:nth-child(3), .users-table td:nth-child(4) { display: none; }
  .users-table td.row-actions { grid-column: 1 / -1; text-align: left; }
  .calls-table td[data-col="owner"] { display: none; }
}

/* ── Summary email (call drawer) ── */
.email-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.email-status { font-size: 13px; color: var(--text-2); min-width: 0; overflow-wrap: anywhere; }
.email-status.ok { color: var(--ok); font-weight: 600; }
.email-status.bad { color: var(--bad); }

/* ── Sign-in page ── */
.login-body { min-height: 100vh; background: radial-gradient(1200px 600px at 100% 0%, #FFF1E3 0%, transparent 60%), var(--grey-02); }
.login-shell { min-height: 100vh; display: grid; place-content: center; justify-items: center; gap: 20px; padding: 32px 16px; }
.login-card { position: relative; width: min(420px, 100%); padding: 36px 36px 28px; overflow: hidden; }
.login-card::before { content: ""; position: absolute; top: 0; left: 0; right: 0; height: 4px; background: var(--gradient); }
.login-brand { display: grid; gap: 10px; margin-bottom: 28px; }
.login-brand img { width: 168px; height: auto; }
.login-product { font: 500 15px/1.2 var(--font-head); color: var(--text-2); }
.login-card h1 { font-size: 24px; }
.login-sub { margin: 6px 0 22px; color: var(--text-2); font-size: 14px; }
.login-card .form { display: grid; gap: 18px; }
.login-card .btn-block { margin-top: 4px; }
.login-error { display: flex; gap: 10px; align-items: flex-start; margin-bottom: 18px; padding: 12px 14px; border-radius: var(--radius); background: var(--bad-bg); color: var(--bad); font-size: 14px; }
.login-error .icon { margin-top: 1px; }
.login-foot { margin: 20px 0 0; text-align: center; font-size: 13px; color: var(--text-2); }
.login-legal { margin: 0; font-size: 12px; color: var(--text-2); }
@media (max-width: 480px) { .login-card { padding: 28px 20px 22px; } }

/* ── Enterprise Dashboard & Analytics ────────────────────── */
.dash-grid { display: grid; grid-template-columns: minmax(0, 1fr) 380px; gap: 24px; align-items: start; margin-top: 24px; }
@media (max-width: 1200px) { .dash-grid { grid-template-columns: 1fr; } }

/* Customer Highlighted Quotes */
.customer-quote-box {
  margin: 0; padding: 8px 12px; background: #FFF8F3;
  border-left: 3px solid var(--tangerine); border-radius: 0 4px 4px 0;
  font-style: italic; font-size: 13px; line-height: 1.45; color: var(--deep-blue);
  max-width: 340px; word-break: break-word;
}
.quote-highlight { font-weight: 600; color: #8A2D10; }

.eta-chip {
  display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px;
  border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--busy-bg); color: var(--fresh-blue);
  white-space: nowrap;
}
.eta-chip.urgent { background: #FFF1E3; color: var(--tangerine); }

.date-pill {
  display: block; font-size: 12px; font-weight: 600; color: var(--deep-blue); margin-top: 3px;
}

.sentiment-badge {
  display: inline-flex; align-items: center; gap: 4px; padding: 3px 8px; border-radius: 4px;
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.4px;
}
.sentiment-badge.committed { background: var(--ok-bg); color: var(--ok); }
.sentiment-badge.callback-requested { background: var(--busy-bg); color: var(--fresh-blue); }
.sentiment-badge.paid { background: #E0F2FE; color: #0369A1; }
.sentiment-badge.disputed { background: var(--bad-bg); color: var(--bad); }
.sentiment-badge.pending-approval { background: #FEF3C7; color: #92400E; }
.sentiment-badge.other { background: var(--grey-01); color: var(--text-2); }

/* Service list breakdown */
.service-list { display: grid; gap: 14px; }
.service-item { display: grid; gap: 6px; }
.service-item-top { display: flex; justify-content: space-between; align-items: baseline; font-size: 13px; }
.service-item-name { font-weight: 600; color: var(--deep-blue); }
.service-item-amt { font-family: var(--font-head); font-weight: 700; color: var(--fresh-blue); }
.service-bar-wrap { height: 6px; background: var(--grey-01); border-radius: 3px; overflow: hidden; }
.service-bar-fill { height: 100%; background: var(--gradient); border-radius: 3px; }
.service-item-sub { font-size: 11px; color: var(--text-2); }

/* Commitments feed */
.commitments-stream { display: grid; gap: 12px; }
.stream-item {
  padding: 12px 14px; background: var(--grey-02); border: 1px solid var(--stroke); border-radius: 6px;
  display: grid; gap: 6px; font-size: 13px;
}
.stream-item-top { display: flex; justify-content: space-between; align-items: center; }
.stream-item-agent { font-size: 12px; color: var(--text-2); }
.stream-item-amt { font-weight: 700; color: var(--deep-blue); }

/* ── Calendar View ───────────────────────────────────────── */
.cal-controls { display: flex; align-items: center; gap: 10px; }
.cal-current-label { font-family: var(--font-head); font-weight: 700; font-size: 16px; min-width: 130px; text-align: center; }

.cal-notice {
  display: flex; align-items: center; gap: 18px; padding: 10px 16px; margin-bottom: 16px;
  background: var(--white); border-radius: var(--radius); border: 1px solid var(--stroke);
  font-size: 13px; flex-wrap: wrap;
}
.cal-legend-item { display: inline-flex; align-items: center; gap: 8px; }
.legend-chip { width: 14px; height: 14px; border-radius: 3px; display: inline-block; }
.legend-active { background: #FFF1E3; border: 1px solid var(--amber); }
.legend-weekend {
  background: repeating-linear-gradient(45deg, #F0F0F0, #F0F0F0 6px, #E8E8E8 6px, #E8E8E8 12px);
  border: 1px solid var(--grey-01);
}

.cal-container { overflow: hidden; border: 1px solid var(--stroke); }
.cal-grid-head {
  display: grid; grid-template-columns: repeat(7, minmax(0, 1fr));
  background: var(--deep-blue); color: var(--white);
  font-family: var(--font-head); font-weight: 700; font-size: 13px; text-align: center;
}
.cal-grid-head > div { padding: 12px 8px; border-right: 1px solid rgba(255, 255, 255, 0.1); }
.cal-grid-head > div:last-child { border-right: none; }
.head-weekend { background: #00233D; }
.nw-tag { display: block; font-size: 10px; font-weight: 400; opacity: 0.8; margin-top: 2px; }

.cal-grid-days {
  display: grid; grid-template-columns: repeat(7, minmax(0, 1fr));
  background: var(--stroke); gap: 1px;
}
.cal-day-cell {
  background: var(--white); min-height: 110px; padding: 8px; display: flex; flex-direction: column;
  gap: 4px; position: relative; transition: background 0.15s;
}
.cal-day-cell.other-month { background: #FAFAFA; opacity: 0.6; }
.cal-day-cell.today { background: #FEFCF8; box-shadow: inset 0 0 0 2px var(--fresh-blue); }
.cal-day-cell.weekend {
  background: repeating-linear-gradient(45deg, #FAFAFA, #FAFAFA 8px, #F4F4F4 8px, #F4F4F4 16px);
  cursor: not-allowed;
}
.cal-day-header { display: flex; justify-content: space-between; align-items: baseline; }
.cal-day-num { font-weight: 700; font-size: 13px; color: var(--text-2); }
.cal-day-cell.today .cal-day-num { color: var(--fresh-blue); font-size: 14px; }
.cal-weekend-badge {
  font-size: 10px; font-weight: 600; text-transform: uppercase; color: #8C96A0;
  letter-spacing: 0.4px;
}

.cal-events-wrap { display: flex; flex-direction: column; gap: 4px; overflow-y: auto; max-height: 120px; }
.cal-event-chip {
  padding: 4px 6px; background: #FFF1E3; border-left: 3px solid var(--tangerine);
  border-radius: 0 4px 4px 0; font-size: 11px; color: var(--deep-blue);
  cursor: pointer; text-align: left; display: block; width: 100%; border-top: 0; border-right: 0; border-bottom: 0;
  transition: transform 0.1s, box-shadow 0.1s;
}
.cal-event-chip:hover { transform: translateY(-1px); box-shadow: 0 2px 5px rgba(0,0,0,0.1); }
.cal-event-cust { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cal-event-amt { font-size: 10px; color: var(--tangerine); font-weight: 600; }

/* ── Drawer Call Intelligence ────────────────────────────── */
.drawer-intelligence { display: grid; gap: 14px; margin-bottom: 20px; }
.drawer-quote-card {
  padding: 14px 16px; background: #FFF8F3; border-left: 4px solid var(--tangerine);
  border-radius: 0 6px 6px 0; display: grid; gap: 6px;
}
.drawer-quote-label {
  font-size: 11px; font-weight: 700; text-transform: uppercase; color: var(--tangerine); letter-spacing: 0.5px;
}
.drawer-quote-text {
  font-style: italic; font-size: 14px; line-height: 1.5; color: var(--deep-blue);
}

.drawer-eta-card {
  padding: 12px 14px; background: #F0F9FF; border: 1px solid #BAE6FD; border-radius: 6px;
  display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap;
}
.drawer-eta-title { font-size: 12px; color: #0369A1; font-weight: 600; }
.drawer-eta-val { font-family: var(--font-head); font-weight: 700; font-size: 14px; color: var(--deep-blue); }

.drawer-summary-box {
  padding: 12px 14px; background: var(--grey-02); border: 1px solid var(--stroke); border-radius: 6px;
  font-size: 13.5px; line-height: 1.5; color: var(--text);
}


/* ── User Breakdown & Agent Views ────────────────────────── */
.user-breakdown-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.user-breakdown-item {
  padding: 12px 14px;
  background: var(--bg-card, #FFFFFF);
  border: 1px solid var(--border-color, #E5E7EB);
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.15s ease-in-out;
}
.user-breakdown-item:hover {
  border-color: var(--tangerine, #F05A28);
  background: #FFFBF8;
  transform: translateY(-1px);
  box-shadow: 0 2px 6px rgba(0,0,0,0.04);
}
.user-breakdown-item.selected {
  border-color: var(--tangerine, #F05A28);
  background: #FFF8F3;
  box-shadow: 0 0 0 1px var(--tangerine, #F05A28);
}
.dash-agent-cell {
  white-space: nowrap;
}
.dash-agent-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 3px 8px;
  border-radius: 6px;
  background: #F3F4F6;
  color: var(--deep-blue, #1E293B);
  font-size: 12px;
  font-weight: 500;
  transition: background 0.15s ease;
}
.dash-agent-badge:hover {
  background: #E5E7EB;
}
.dash-agent-avatar {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--tangerine, #F05A28);
  color: #FFF;
  font-size: 10px;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-transform: uppercase;
}

/* ═══ Incidents & Tickets ════════════════════════════════════════════════ */
.ticket-num {
  font-family: var(--font-mono, monospace);
  font-weight: 700;
  font-size: 13px;
  color: var(--deep-blue, #0B4A8B);
  letter-spacing: 0.5px;
}
.badge-priority {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 7px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
}
.badge-priority-urgent,
.badge-priority-high {
  background: #FEE2E2;
  color: #B91C1C;
  border: 1px solid #FECACA;
}
.badge-priority-medium {
  background: #FEF3C7;
  color: #B45309;
  border: 1px solid #FDE68A;
}
.badge-priority-low {
  background: #F3F4F6;
  color: #4B5563;
  border: 1px solid #E5E7EB;
}

.badge-cat {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 9px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
}
.badge-cat-service {
  background: #EFF6FF;
  color: #1D4ED8;
  border: 1px solid #DBEAFE;
}
.badge-cat-human {
  background: #FFF7ED;
  color: #C2410C;
  border: 1px solid #FFEDD5;
}
.badge-cat-dispute {
  background: #FAF5FF;
  color: #7E22CE;
  border: 1px solid #F3E8FF;
}
.badge-cat-payment {
  background: #ECFDF5;
  color: #047857;
  border: 1px solid #A7F3D0;
}
.badge-cat-billing {
  background: #FFFBEB;
  color: #B45309;
  border: 1px solid #FDE68A;
}
.badge-cat-clarify {
  background: #F0FDF4;
  color: #0F766E;
  border: 1px solid #CCFBF1;
}
.badge-cat-callback {
  background: #F0FDF4;
  color: #15803D;
  border: 1px solid #DCFCE7;
}

.ticket-status-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.2px;
}
.ticket-status-open {
  background: #FFF7ED;
  color: #EA580C;
  border: 1px solid #FDBA74;
}
.ticket-status-assigned {
  background: #FAF5FF;
  color: #7E22CE;
  border: 1px solid #E9D5FF;
}
.ticket-status-in_progress {
  background: #EFF6FF;
  color: #2563EB;
  border: 1px solid #93C5FD;
}
.ticket-status-pending_customer_response {
  background: #FFFBEB;
  color: #B45309;
  border: 1px solid #FDE68A;
}
.ticket-status-resolved {
  background: #ECFDF5;
  color: #059669;
  border: 1px solid #A7F3D0;
}
.ticket-status-closed {
  background: #F3F4F6;
  color: #4B5563;
  border: 1px solid #D1D5DB;
}

/* Status Dialog Audit Timeline */
.tck-history-wrap {
  margin-top: 14px;
  padding-top: 12px;
  border-top: 1px solid #E5E7EB;
}
.tck-history-title {
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted, #6B7280);
  margin-bottom: 8px;
}
.tck-history-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 160px;
  overflow-y: auto;
}
.tck-history-item {
  font-size: 12px;
  padding: 6px 10px;
  background: #F9FAFB;
  border: 1px solid #F3F4F6;
  border-radius: 6px;
  line-height: 1.4;
}
.tck-history-meta {
  color: #9CA3AF;
  font-size: 11px;
}

/* ═══ Callbacks Requested ════════════════════════════════════════════════ */
.cb-type-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.2px;
}
.cb-type-human {
  background: #FFF7ED;
  color: #C2410C;
  border: 1px solid #FDBA74;
}
.cb-type-auto {
  background: #EFF6FF;
  color: #1E40AF;
  border: 1px solid #BFDBFE;
}

/* ── Account activity (Users page) ── */
.audit { padding: 16px 24px 20px; border-top: 1px solid var(--stroke); }
.audit h3 { font-size: 14px; margin-bottom: 10px; }
.audit-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; max-height: 260px; overflow-y: auto; }
.audit-list li { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; font-size: 13px; }
.audit-what { min-width: 0; overflow-wrap: anywhere; }
.audit-meta { color: var(--text-2); white-space: nowrap; }
@media (max-width: 720px) { .audit { padding: 14px 16px; } }

/* ── Call performance (admin) ─────────────────────────────── */
.perf-card { margin-bottom: 20px; }
.perf-card .card-sub { max-width: 860px; }
.perf-period label { padding: 7px 14px; }
.perf-kpi-value { font-size: 26px; }
.perf-help { margin-bottom: 20px; }
.perf-help summary { display: flex; align-items: center; gap: 10px; padding: 16px 24px; cursor: pointer; font: 500 16px/1.3 var(--font-head); color: var(--deep-blue); list-style: none; }
.perf-help summary::-webkit-details-marker { display: none; }
.perf-help summary::after { content: "Show"; margin-left: auto; font: 600 13px/1 var(--font-body); color: var(--fresh-blue); }
.perf-help[open] summary::after { content: "Hide"; }
.perf-help summary .icon { color: var(--fresh-blue); }
.perf-help-body { padding: 0 24px 20px; font-size: 14px; max-width: 900px; }
.perf-help-body p { margin: 0 0 10px; }
.perf-help-body ul { margin: 0 0 12px; padding-left: 20px; }
.perf-help-steps { margin: 0 0 12px; padding-left: 20px; display: grid; gap: 6px; }
.perf-help-steps .perf-swatch { margin-right: 6px; vertical-align: -1px; }
.perf-none { margin-top: 4px; }
.perf-none h2 { font-size: 18px; margin-bottom: 6px; }

.perf-bar-wrap { margin-bottom: 18px; }
.perf-bar { display: flex; height: 22px; border-radius: 6px; overflow: hidden; background: var(--grey-02); gap: 2px; }
.perf-bar span { display: block; min-width: 3px; height: 100%; }
.perf-empty-bar { font-size: 13px; margin: 4px 0 10px; }
.perf-legend { list-style: none; margin: 10px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 6px 18px; font-size: 13px; }
.perf-legend li { display: inline-flex; align-items: center; gap: 6px; }
.perf-legend b { color: var(--deep-blue); }
.perf-swatch { display: inline-block; width: 11px; height: 11px; border-radius: 3px; flex: none; }

.perf-table-wrap { border: 1px solid var(--stroke); border-radius: 8px; }
.perf-table td { padding: 12px 16px; border-bottom: 1px solid var(--stroke); vertical-align: top; }
.perf-table tbody tr:last-child td { border-bottom: 0; }
.perf-table th.num, .perf-table td.num { text-align: right; }
.perf-table-wrap thead th:first-child, .perf-table-wrap tbody td:first-child { padding-left: 16px; }
.perf-step { min-width: 280px; }
.perf-step-name { display: flex; align-items: center; gap: 8px; font-weight: 600; color: var(--deep-blue); }
.perf-what { font-size: 13px; color: var(--text-2); margin-top: 2px; max-width: 640px; line-height: 1.45; }
.perf-num { display: inline-grid; place-items: center; width: 20px; height: 20px; border-radius: 50%; background: var(--grey-02); border: 1px solid var(--grey-01); font-size: 11px; color: var(--deep-blue); flex: none; }
.perf-avg { font-weight: 700; color: var(--deep-blue); }
.perf-total td { background: var(--off-white); }
.perf-total .perf-step-name { font-size: 15px; }
.perf-subhead { font-size: 15px; margin: 22px 0 10px; }
.perf-note { font-size: 13px; color: var(--text-2); margin: 12px 0 0; }
.perf-grid td { vertical-align: middle; }
.perf-small { font-size: 13px; }
.perf-cust { font-weight: 600; color: var(--deep-blue); }
.perf-click { cursor: pointer; }
.perf-click:hover td { background: #FFF8F0; }
.perf-click:focus-visible { outline: none; box-shadow: inset var(--focus); }
.perf-calls .inline-link { pointer-events: none; }
.perf-back { margin: -8px 0 10px -8px; font-size: 14px; }
.perf-back-arrow { font-size: 16px; }

.perf-timeline { list-style: none; margin: 0; padding: 0; display: grid; }
.perf-timeline li { display: grid; grid-template-columns: 104px 18px minmax(0, 1fr) 150px; gap: 0 12px; align-items: start; position: relative; padding-bottom: 16px; }
.perf-timeline li::before { content: ""; position: absolute; left: 124px; top: 14px; bottom: -2px; width: 2px; background: var(--grey-01); }
.perf-timeline li:last-child::before { display: none; }
.perf-tl-time { font-size: 12px; color: var(--text-2); padding-top: 2px; text-align: right; }
.perf-tl-dot { width: 12px; height: 12px; border-radius: 50%; background: var(--white); border: 2px solid var(--fresh-blue); margin: 4px 0 0 3px; position: relative; z-index: 1; }
.perf-tl-key .perf-tl-dot { background: var(--tangerine); border-color: var(--tangerine); }
.perf-tl-title { font-weight: 600; color: var(--deep-blue); }
.perf-tl-key .perf-tl-title { color: var(--tangerine); }
.perf-tl-ms { text-align: right; font-size: 14px; }
.perf-tl-ms > span { display: inline-grid; justify-items: end; }
.perf-tl-took { font-size: 11px; color: var(--text-2); text-transform: uppercase; letter-spacing: .4px; }
.perf-tl-ms b { color: var(--deep-blue); }
.perf-totals { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; margin: 8px 0 0; }
.perf-totals > div { padding: 14px 16px; border-radius: 8px; background: var(--off-white); border: 1px solid var(--stroke); }
.perf-totals dt { font-weight: 600; color: var(--deep-blue); font-size: 14px; }
.perf-totals dd { margin: 4px 0 2px; font: 700 22px/1.2 var(--font-head); color: var(--deep-blue); }
.perf-services { margin-top: 16px; font-size: 14px; }
.perf-services summary { cursor: pointer; color: var(--fresh-blue); font-weight: 600; }
.perf-services .perf-what { margin: 8px 0; }
.perf-kv { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 8px 16px; margin: 0; }
.perf-kv > div { min-width: 0; }
.perf-kv dt { font-size: 12px; color: var(--text-2); }
.perf-kv dd { margin: 2px 0 0; font-weight: 600; color: var(--deep-blue); }

.perf-turns { list-style: none; margin: 0; padding: 0; display: grid; gap: 14px; }
.perf-turn { border: 1px solid var(--stroke); border-radius: 10px; padding: 14px 16px; display: grid; gap: 12px; background: var(--white); }
.perf-turn-greeting, .perf-turn-silence_check, .perf-turn-silence_goodbye, .perf-turn-bot_initiated { background: var(--off-white); }
.perf-turn-head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 6px 12px; }
.perf-turn-head .spacer { flex: 1; }
.perf-turn-no { font: 700 12px/1 var(--font-head); color: var(--white); background: var(--deep-blue); padding: 4px 8px; border-radius: 4px; }
.perf-turn-kind { font-weight: 600; color: var(--deep-blue); }
.perf-turn-total { font-size: 14px; }
.perf-turn-total b { color: var(--deep-blue); font-size: 15px; }
.perf-bubble { max-width: 100%; }
.perf-turn .perf-bar-wrap { margin: 0; }
.perf-turn-extra { padding-top: 10px; border-top: 1px dashed var(--grey-01); }
.perf-notes { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; font-size: 13px; }
.perf-notes li { padding: 6px 10px; border-radius: 6px; }
.perf-note-ok { background: var(--ok-bg); color: var(--ok); }
.perf-note-warn { background: var(--queued-bg); color: var(--queued); }
.perf-note-muted { background: var(--grey-02); color: var(--text-2); }
.perf-meta code { font-size: 12px; overflow-wrap: anywhere; }
.perf-ignored { margin-top: 18px; padding-top: 14px; border-top: 1px solid var(--stroke); font-size: 14px; }
.perf-ignored ul { margin: 6px 0 0; padding-left: 20px; }
.perf-drawer { display: grid; gap: 12px; justify-items: start; }

@media (max-width: 720px) {
  .perf-help summary, .perf-help-body { padding-left: 16px; padding-right: 16px; }
  .perf-timeline li { grid-template-columns: 18px minmax(0, 1fr); }
  .perf-timeline li::before { left: 8px; }
  .perf-tl-time { grid-column: 2; grid-row: 1; text-align: left; }
  .perf-tl-dot { grid-column: 1; grid-row: 1 / span 3; }
  .perf-tl-body { grid-column: 2; }
  .perf-tl-ms { grid-column: 2; text-align: left; }
  .perf-tl-ms > span { justify-items: start; }
  .perf-totals { grid-template-columns: 1fr; }
  .perf-step { min-width: 200px; }
}
.perf-calls td:first-child { min-width: 190px; }
.perf-calls td:nth-child(3) { min-width: 130px; }

/* ═══ Universal Pagination Component ═══ */
.pagination-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 20px;
  background: var(--white);
  border-top: 1px solid var(--stroke);
  font-size: 13px;
  color: var(--text-2);
  flex-wrap: wrap;
  gap: 12px;
}
.pagination-info {
  font-weight: 500;
  color: var(--text-2);
}
.pagination-controls {
  display: flex;
  align-items: center;
  gap: 6px;
}
.pagination-pages {
  display: flex;
  align-items: center;
  gap: 4px;
}
.btn-page {
  min-width: 32px;
  height: 32px;
  padding: 0 8px;
  border-radius: 6px;
  border: 1px solid var(--stroke);
  background: var(--white);
  color: var(--text-2);
  font-size: 13px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: all .15s ease;
  cursor: pointer;
}
.btn-page:hover:not(:disabled) {
  border-color: var(--fresh-blue);
  color: var(--fresh-blue);
  background: var(--busy-bg);
}
.btn-page.is-active {
  background: var(--deep-blue);
  border-color: var(--deep-blue);
  color: var(--white);
}
.btn-page:disabled {
  opacity: .4;
  cursor: not-allowed;
}
.btn-page-nav {
  height: 32px;
  padding: 0 12px;
  border-radius: 6px;
  border: 1px solid var(--stroke);
  background: var(--white);
  color: var(--deep-blue);
  font-size: 13px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  transition: all .15s ease;
  cursor: pointer;
}
.btn-page-nav:hover:not(:disabled) {
  background: var(--grey-02);
  border-color: var(--grey-01);
}
.btn-page-nav:disabled {
  opacity: .4;
  cursor: not-allowed;
}